FAQ
Can I lean your mirror against the wall without mounting it?
Yes — our mirrors are designed to be used as wall-leaning mirrors as well. Just ensure they are placed on a flat, stable surface and leaned securely against the wall.
How do I wire your LED Mirrors?
Our LED mirrors come pre-fitted with a standard Australian outlet plug, making installation quick and easy.
If you prefer a cleaner look with no visible cords, the mirror can also be hardwired by a licensed electrician. This allows for direct integration into your wall’s wiring and may be ideal for new builds or renovations.
Note: Hardwiring should always be done by a qualified professional to ensure safety and compliance with local regulations.
How do I mount your LED Mirrors?
All our LED mirrors come with a mounting bracket and nails included for easy installation. An instruction manual is also provided in the box to guide you step-by-step through the mounting process.
For the best result, we recommend professional installation by an experienced tradesman.
What happens if there are any electrical issues with the mirror?
All our LED mirrors are backed by a 2-year electrical warranty for peace of mind.
If you experience any electrical issues within this period, we’ll replace your mirror free of charge — no hassle, no stress. Just reach out to our team and we’ll take care of the rest.
What if my mirror arrives damaged?
We offer a Damage-Free Guarantee on all orders. If your mirror arrives damaged, simply let us know within 3 days of receiving your item.
We’ll organise a replacement mirror at no cost to you — quickly and hassle-free. Just send us a photo of the damage and your order details, and we’ll take care of the rest.
Can we customise the size of your LED Mirror?
Yes, we do offer custom-made LED mirrors tailored to your specifications. Please note that custom orders have a production period of 3–6 months.
For all custom enquiries, feel free to contact us at hello@crystaluxglass.com.au — we’d love to bring your vision to life.
Shipping
Free Shipping
We are pleased to offer Free shipping on all mirror orders across Australia. Additionally, our Damage-Free Guarantee ensures that if your mirror arrives damaged, we will provide a replacement at no additional cost.
Tracking details will be provided after dispatch
Standard 2-8 Business Days
Need more help? Contact us at hello@crystaluxglass.com.au
Damage-Free Guarantee
With our Damage-Free Guarantee, you can shop with assurance, knowing that your purchase is safeguarded against unexpected mishaps. In the unlikely event that your item arrives damaged or flawed, we're here to make it right. Our commitment to your satisfaction means we'll replace or repair the product at no additional cost to you.Customers will be eligible for our Damage-Free Guarantee if they let us know of a damage within 3 days of receiving their order.