WARRANTY CONDITIONS

We offer a 12 Month Warranty on all of our products at Crystalux. 

In order to claim a Warranty on an order, the following conditions MUST be met:

- Product has been installed for domestic residential use

- Failure is due to a fault in the manufacture of the product

- Proof of Purchase with DATE

- Installation was conducted by a professional and documentation of installation can be obtained.

WARRANTY WILL NOT BE APPLICABLE IF:

Improper care or misuse

Normal wear and tear

Damage caused by improper assembly

Damage caused during installation

Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)

Damage to external or product packaging only

Damage occurring after being in possession of the mirror

Insignificant minor variations in dimensions, colour, grain or finish

Insignificant minor imperfections or superficial blemishes

If you are applicable for a warranty, we will resolve the issue through replacement, repair, compensation through store credit or compensation through a partial refund.