FAQ
How long will it take for me to receive my custom-made mirror?
Once you've placed an order, our manufacturing team will begin production of your mirror. It usually takes 5-7 business days for your mirror to complete. Upon completion, we will dispatch your mirror immediately and you should receive your mirror within 2-8 business days after the dispatch date. Tracking details for your order will be sent to you upon dispatch.
What shapes and sizes can you make?
We can make frameless mirrors in any shape or size.
What if my custom mirror arrives damaged?
We have a damage-free guarantee on all of our products. This means that if your mirror breaks in transit, we will replace your mirror completely free of charge!
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Shipping
Free Shipping
We are pleased to offer free shipping on all mirror orders within Australia. Additionally, our Damage-Free Guarantee ensures that if your mirror arrives damaged, we will provide a replacement at no additional cost.
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Melbourne Delivery
Orders in Melbourne will most likely be handled by our in-house delivery team. If this is the case, we will reach out to you with an ETA as soon possible.
Standard 2-8 Business Days
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Interstate / Regional Victoria
Orders outside Melbourne will be delivered using our trusted couriers. Some orders will now be delivered via pallets to prevent damage during transit.
If you are experiencing a delay, please feel free to email us on hello@crystaluxglass.com.au
We will look into it as soon as possible.
Order tracking
You will receive a tracking number to know exactly where your custom mirror is during delivery. If you are facing any issues with tracking, please contact us and we will be in touch.
Damage-Free Guarantee
With our Damage-Free Guarantee, you can shop with assurance, knowing that your purchase is safeguarded against unexpected mishaps. In the unlikely event that your item arrives damaged or flawed, we're here to make it right. Our commitment to your satisfaction means we'll replace or repair the product at no additional cost to you.Customers will be eligible for our Damage-Free Guarantee if they let us know of a damage within 24 hours of receiving their order.

2.5 x 1.2m Arch Mirrors
Reigner Clothing
Reigner Clothing reached out to have mega xl mirrors cut out for their new clothing store. Within a week of their order, they received brand new Arch mirrors customised to their size.

2.5 x 1.2m Arch Mirror
Another feature
The Promenade Docklands needed an arch mirror for their bridal room for a wedding coming up. This mirror was delivered to them within 2 weeks of the purchase date.