FAQ
Is it easy to assemble the vanity mirror?
Absolutely! It's a simple assembly with a few nails. Easy is an UNDERSTATEMENT.
Will the reflection look distorted?
NO! The copper-free glass we use undergo an intense polishing process to ensure our mirrors give a 100% true reflection
Can my Make Up mirror stand without its base?
We recommend installing the base onto the mirror to ensure stability when using the touch screen buttons.
What happens my mirror arrives damaged?
We have invested in Top Tier Honeycomb Packaging to ensure no breakage during transport. In the unlucky event that your mirror arrives damaged, we have a Damage Free guarantee which ensures that we will replace your mirror free of charge!
Will my mirror be covered by warranty?
Yes, all of our mirrors come with a 12 month warranty. To see more information, please visit our warranty page here.
Will I receive tracking for my order?
We will dispatch your order the very next day and when we do, you will receive an email with your tracking number
How long will I take to receive my order?
Usually, it takes between 2-8 business days to receive your order after dispatch
Shipping
Fast shipping
Crystalux Glass offers affordable delivery Australia-Wide. We have partnered with Australia's leading couriers to ensure that your mirrors are delivered safely and efficiently to your door. Please allow 2-8 business days for your mirrors to arrive.
Melbourne Delivery
Orders in Melbourne will most likely be handled by our in-house delivery team. If this is the case, we will reach out to you with an ETA as soon possible.
Interstate / Regional Victoria
Orders outside Melbourne will be delivered using our trusted couriers. Some orders will now be delivered via pallets to prevent damage during transit. DON'T WORRY! We still offer delivery at an affordable price.
If you are experiencing a delay, please feel free to email us on hello@crystaluxglass.com.au
We will look into it as soon as possible.
Damage-Free Guarantee
With our Damage-Free Guarantee, you can shop with assurance, knowing that your purchase is safeguarded against unexpected mishaps. In the unlikely event that your item arrives damaged or flawed, we're here to make it right. Our commitment to your satisfaction means we'll replace or repair the product at no additional cost to you.Customers will be eligible for our Damage-Free Guarantee if they let us know of a damage within 24 hours of receiving their order.